We believe you will be pleased with the merchandise you order from us. Our items are 100% guaranteed. If any product fails to meet your expectations, contact us within 30 days for exchange or refund (your choice). Note: No merchandise may be returned to us without a return authorization. Call us at 1.888.612.1950 to receive a return authorization number (RA#) along with any special return shipping instructions. Food items are not returnable, due to food safety concerns.